Kelpie put my whole business on my phone. I quote on site, the invoice goes out the second the job's done, and the money lands without me chasing it. Game changer for a small team.
Alex Tasseron Hakea Projects · Fairfield, VIC 
Never lose a job to a missed enquiry again.
Your enquiry form works around the clock — every lead lands on your phone the second it's sent, so you reply first and book the work. The fastest tradie to get back to them usually wins the job.
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What the crew reckons
Tradies who made the switch.
Real tradies, real businesses — running the whole job out of Kelpie.
Alex Tasseron Hakea Projects · Fairfield, VIC The lead you never replied to
Most jobs are lost before you ever quote them.
You can't answer the phone with your hands full — but the customer doesn't wait. Here's what a leaky enquiry process quietly costs you.
01 • The missed call that rang someone else
You're up a ladder with your hands full, the phone rings out, and they don't leave a message. By smoko they've booked the bloke who picked up.
02 • Leads scattered across six places
A text here, a Facebook message there, a note on the back of an invoice. Some get a reply, some get buried, and you've no idea which ones you've dropped.
03 • A day late is a job lost
Most jobs go to whoever gets back first. Reply tomorrow and you're quoting against someone who already measured up and sent a price.
How enquiries work in Kelpie
Every lead caught, answered and booked.
From the first enquiry to a booked job — all in one place, all from your phone.
1 Step 01 · One place
Every enquiry in the one place.
Customers fill in your branded enquiry form, and every lead lands in a single list — nothing buried in a personal inbox or lost in a text thread.
- A form on your website — customers send an enquiry straight from your site or socials, day or night.
- Every lead tracked — see at a glance what's new and what's already been looked after, so nothing slips by.
- Ask for what you need — build the form with your own questions, from job details to photo uploads.
2 Step 02 · Reply fast
Get back to them from the ute.
The second an enquiry lands, your phone pings. Ring them back between jobs, while you're still the first tradie they've heard from.
- Know the instant it lands — a push notification and an email the moment a lead comes in.
- Photos and details attached — whatever the customer sent through comes with the enquiry, ready to read.
- Your office can pitch in — whoever's free can pick it up, and notes show who's handled what.
3 Step 03 · Ready to quote
Their details saved, ready to quote.
Every enquiry saves the customer to your client list automatically — no re-typing names, numbers or emails when you're ready to price the job.
- No double handling — name, email and number land in your client list the moment they enquire.
- Straight into the workflow — quote it, book it, invoice it and get paid, all in the same app.
- Nothing falls through — enquiries stay flagged until handled, so cold leads stand out instead of disappearing.
Step 1 · Capture the enquiry
It all starts the moment they get in touch.
An enquiry lands with the customer already saved — and from there it's a quote, a job, an invoice and a payment, all in the one app.
Step 1 Enquiry New enquiries captured, ready to quote. Step 2 Quote Branded, GST-correct, accepted on the spot. Step 3 Job Lands in the calendar, ready to dispatch. Step 4 Invoice Built from the accepted quote in one tap.
One app, from enquiry to paid
One subscription covers the quote, the job, the invoice and getting paid — no re-keying into a separate app, and your invoices sync straight to Xero.
Questions, answered
What tradies ask about capturing enquiries.
Customers fill in your enquiry form — linked from your website, socials or anywhere else — and every lead lands in the one place, so you're not checking five different apps to see who's been in touch.
Yes. You get an enquiry form you can put on your website or link from your social profiles, so customers can reach you 24/7 — even when you're on the tools and can't answer the phone.
Their details are already in Kelpie — the moment a customer enquires, their name, email and number are saved to your client list, so when you quote the job everything's waiting. No copy-pasting, no double handling.
Yes. The full enquiry list is on your phone, so you can read new leads, ring the customer back and mark them handled from site or the ute, not just back at the office.
That's what it's built for. The moment an enquiry comes in, your phone gets a notification with the customer's details attached, so you can get back to them in seconds — and being first to respond is the single biggest thing that wins the job.
Any photos or details the customer sends come through with the enquiry, so you've got what you need to size up the job and price it without ringing them back.
Each enquiry shows which form it came from — run one form for your website and another for your socials to see which pulls its weight. And if you run Facebook ads, enquiries feed back to Meta so your ads learn which clicks become leads.
Yes. Your whole team works off the same list, so whoever's free can pick up an enquiry and chase it — and review notes show it's been handled, and by who.
No. It's included with every Kelpie seat along with quoting, jobs, invoicing and payments — no per-feature charges and no surprise upsells.
Never. Pay monthly or annually, cancel any time, and take your data with you. We'd rather earn your subscription each month than lock you into a contract.
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Stop letting jobs slip through the cracks.
Start your 14-day free trial today — no card, no lock-in, completely risk-free. So what are you waiting for?
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